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Quick Questions with Alex: Customer Success Associate

Are you ready to meet Alex? When heโ€™s not dreaming about creating the greatest cat playground in history or travelling into outer space, Alex spends his time delighting SwipedOn customers all over the world. Based in Austin, Texas, Alex is SwipedOnโ€™s resident customer success associate. We caught up with Alex to find out what a day in the life at SwipedOn is like for him. ๐Ÿš€ ๐ŸŒ“ ๐Ÿˆ  ๐ŸŒ 

What does a day in the life of you at SwipedOn look like? 

Typically me standing while one of my two cats lounges on my fancy comfy office chair. So while I'm standing, I strategize and execute on ways to keep our customers happy and successful using SwipedOn, I cover support, and then some other tasks too, as one of the joys of working for a smaller company is the opportunity to be a Swiss Army knife. I love the opportunity to connect with customers in meaningful ways, and that's the heart of my work.

What do you like about working at SwipedOn? 

I'm one of three Austin employees, so if I'm doing the math right, that means that just about everyone else in the company works in another country. And yet I have felt so welcomed and appreciated as part of a vibrant, driven, wickedly smart, and incredibly fun community. I truly believe that with this special collection of people, we're able to use our business to create a better world, if only in our own small way.

What do you particularly like about what weโ€™re doing with SwipedOn?  

It's a healthy, focused, fun company to be a part of. There's so much else good I could say, but I've always believed that the great companies remember that their customers actually come second. Their own people come first, and when you take care of your people, they take care of your customers. We have that here. I like that everything happening feels like it's being built atop that strong and sustainable foundation.

What three words would you use to describe your role? 

1. Build
2. Process
3. Delight

What is your SwipedOn screensaver?  

A reminder to myself, because life is hard and sometimes I forget: "Intuition is the key to everything, in painting, filmmaking, business - everything. I think you could have an intellectual ability, but if you can sharpen your intuition, which they say is emotion and intellect joining together, then a knowingness occurs."

What did you do in your previous working life? 

A younger me was so intent on being a writer. And for a while I was, in various ways, but I think a day comes for us all when we have to decide if we really want to keep being that thing we always thought we had to be when we were younger. I still write plenty in my free time, but free from unhealthy ambition, it's a much more beautiful piece of me now.

What do you do in your free time?  

Well the writing, coupled with plenty of reading. I'm also one of those crazy dedicated morning runners, and I log anywhere from 40-55 miles a week these days. But to be vague and mysterious about it, when I graduated high school my uncle wrote to me, "it's better to live an adventurous life than a respectable one," and I think that's the best way to sum up my free time. I'm here for the adventure, which is something you have to constantly both seek and accept.

What are three things still left on your bucket list?  

1. In all seriousness, it would be the great thrill of my life to travel into outer space. Until then, I still have so much world to see. ๐Ÿš€ 
2. Build the resources to take care of my mom. ๐Ÿ’“ 
3. Dedicate a room in my dream home to being the single greatest cat playground in the history of forever, which is really just me selfishly attempting to get my fancy comfy office chair back ๐Ÿˆ 

Whatโ€™s on your SwipedOn playlist?  

Oh gosh, I really enjoy both variety and being surprised by the shuffle button, but I've been really loving a song called "Where Do We Go From Here" by Al Bairre, who are a defunct band from Cape Town, so I'm really doing no promotional favors here.

If you were stuck on a desert island and you could choose one person from the SwipedOn team to come with you, who would you take and why?  

Hadleigh is the obvious choice. Partially because it scores me some sweet "sucking up to the biggest and most highest up boss" points (are you rolling your eyes with me?), but actually because the man used to work on the sea, and then he started a company from scratch. If anyone knows how to build a boat out of what little we've got, it's that guy. Fate can strand me on an island, but I have no intention to stay long enough to make friends with a volleyball. ๐Ÿ 

Let's end this with a weird fact about you...

I'm a twin! She's two minutes older, and I like to say the smarter, prettier, more successful version of me. To meet both of us at the same time is to whisper to your friend about me, "well, at least he's kind of funny." She's also a doctor, so SwipedOn really got the short end of the stick here, but it's a good end yet, for we were born in 1991, the last year the Minnesota Twins won the World Series, so the Illuminati is forever on our side.

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Lou Burton

Lou is our Brand & Content Manager at SwipedOn.


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