Notification types

Seamlessly notify employees with the help of instant notifications.


SwipedOn offers email, SMS, Slack, and Pocket push notifications. Here we cover these different notification types and how you can use them.

 

Notification types:

Email notifications

Email notifications will send to the host when the 'require visitor to select who they're meeting with' visitor setting or when a visitor field that requires approval has been enabled. If enabled, visitors and employees can be approved or rejected via the approval email notification. 

Email notifications will send for the following scenarios depending on settings: 
- Visitor arrivals
- Visitor approvals
- Employee approvals
- Deliveries
- Catering 

SMS notifications

The SwipedOn account will receive 25 SMS credits to trial the SMS feature, once these credits have been used, the SMS AddOn will need to be added to the subscription. Employees with a mobile phone number entered against the primary phone (as well as recipients listed against the assistant cc phone field) will receive an SMS notification. 

If a visitor or employee triggers an approval notification, the SMS notification will advise the recipient to review the email in order to approve or reject the sign-in.

SMS notifications will send for the following scenarios depending on settings: 
- Visitor arrivals 
- Visitor approvals
- Employee approvals
- Deliveries
- Catering 

Slack notifications

Slack notifications are available for accounts that are subscribed to the Enterprise plan and have set up the Slack integration. Once connected, the admin can enable the Slack notification settings to send host and/or approval notifications directly to the employees via Slack. 

If a visitor or employee requires approval, the host and/or admin will receive a direct approval notification via Slack where they can approve or reject the sign-in. 

Slack notifications will send for the following scenarios depending on settings: 
- Visitor arrivals 
- Visitor approvals
- Employee approvals

Push notifications

Push notifications are available for employees using the SwipedOn Pocket app in conjunction with the SMS AddOn. When enabled, the employee will receive a push notification on the mobile device Pocket app has been installed. 

If a visitor or employee requires approval, the host and/or admin will receive a push notification where they can approve or reject the sign-in. 

Push notifications will send for the following scenarios depending on settings: 
- Visitor arrivals 
- Visitor approvals
- Employee approvals
- Deliveries

How to manage notifications? 

Email notifications
Email notifications are enabled against the account by default, the employees can manage this setting on an individual basis via the SwipedOn Pocket app. 

SMS notifications
SMS notifications require the SMS AddOn to be applied to the account/location before this can send after the first 25 free SMS notifications have been used. If subscribed to a multi-location account, the admin can unassign the SMS AddOn from the 'Locations & Devices' > 'AddOns' view. Once unassigned, this location will no longer be able to receive these SMS notifications. 

Slack notifications
The Slack notifications can be disabled via the 'Integrations' view of the SwipedOn web dashboard. Here both host and approval notifications can be disabled. Our support article here will provide further information on the Slack settings. 

Push notifications
Lastly, if using the SwipedOn Pocket app, employees can receive push notifications. Employees can manage this setting, along with SMS and email notifications via the 'Account' view within the SwipedOn Pocket app