1. Support Center
  2. Printers and ID labels

How to disconnect the label printer?

Steps to disconnect the iPad to the printer so visitors no longer receive an ID label when signing in.

Disconnecting your printer

It is possible that at some stage, you may want to disconnect or forget a connected printer. Please follow the below steps to disconnect the label printer from the iPad:

  • Open the hidden menu by tapping three times on the SwipedOn logo on the top left of your SwipedOn home page.

  • Select ‘Printers’.

  • You will see the connected printer displayed.

  • Tap on the red disable button to the right of the printer name and the printer will now show as 'Not Connected' ready to be connected again when needed.