How to update or change the credit card on your account

Updating the credit card and explanation of card issues.

To update or change the credit card details

To update your card, please see the following process 

  • Enter the Cardholder's name and Card Details along with the expiry date and CVC, click 'Update Card' for this to apply. 

  • This card will now show against the right side of the screen below the 'Saved cards' view. 


Some common payment issues

  • Card expired - input new card details with the process above.

  • Insufficient funds - there are not enough funds to process the payment.

  • Refer to card Issuer - please contact your bank and ensure your card is able to accept international transactions.

  • Do not honour - please contact your bank.