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  2. Data Protection and Security

Data Protection and Security

How we look after your data

At SwipedOn, security is a priority!

We understand that the protection and security of our customer data is our most important responsibility. Thousands of companies around the world trust SwipedOn to treat their data with the respect it deserves. We do not take that responsibility lightly, and we're constantly improving our security procedures across the business. 

We keep a close eye on the latest data regulations and in particular the EU General Data Protection Regulations (GDPR). You can find out more on how to use SwipedOn with the GDPR here.

Data Storage

As a Cloud service, we do not host any servers ourselves. We outsource this task to the largest Cloud data storage company in the world: Amazon Web Services (AWS). You can view AWS security information here.

The physical location of our servers are in the United States of America (AWS Ohio region: us-east-2).

The servers we use at AWS are Multi-Tenant. AWS have strict controls to prevent one tenant from accessing another tenant's data.

Our database is continuously versioned for recovery purposes using AWS RDS.

We use AWS Simple Storage Service (S3). 

We use S3 for:

  • Visitor photos

  • Employee photos

  • Signed visitor agreements

Encryption

Our web application (https://secure.swipedon.com) is only accessed via HTTPS and the entire HTTPS web application framework is protected with SSL certification.

Sessions are authenticated using JSON Web Tokens(JWT) provided by the AWS Cognito service.

Each iPad has a 6-character randomly generated unique Device Identifier. iPad sessions are authenticated using a security token which is randomly re-activated after a set period of time. 

Passwords

All user passwords as hashed and stored using AWS Cognito. Passwords can only be changed and not retrieved. Our Customer Support staff follows strict policies for the resetting of client passwords, and have no ability to retrieve the passwords or hashes of passwords.

All SwipedOn staff are required to use the password vault manager 1Password. Staff are required to use 2-Factor authentication where available.

Billing data  

We do not store your Credit Card details. We outsource the processing of your payments to specialist, secure PCI compliant companies: Stripe and Windcave.

You can view their credentials here:

Stripe Privacy Policy
Stripe Security

Windcave Privacy Policy
Windcave Compliance and Certificates

Segregation of duties

SwipedOn staff do not have access to your data. The exception to this is when our Customer Support team or Engineers need to debug issues or configure your account. In such circumstances, we will only access your data with your express permission. 

Our internal Data Protection Policy states that customer data is never to be stored on local machines.

Production and Staging logins are separated between Support and Engineering Teams, meaning Engineers are not able to access Production Data without making a specific request.

Reliability

SwipedOn works in Offline mode. In the unlikely event of a server outage, all data is queued and transferred to our servers on re-connection. This is perfect for making use of our Evacuation Management feature. 

Our Cloud-based platform is engineered for redundancy and availability.

Our platform uses load balancing techniques to auto-scale when demand is high.