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Deliveries FAQ's

Have a question about our Deliveries AddOn? Check out our FAQ's below!

How much do Deliveries cost?

🏳️ Available as an Add-on

Annual subscription: $25 USD per month per location (billed annually)
Monthly subscription: $29 USD per month per location (billed monthly)

*Deliveries are billed at a per-location cost.
*More currencies are available on request.

Find out more by clicking here

How does your Deliveries subscription work with your SwipedOn subscription? 

If the SwipedOn subscription is annual, deliveries will be billed annually. If the SwipedOn subscription is billed monthly, deliveries will be billed monthly, too.

If you are an existing customer and is interested in adding deliveries to your subscription, this will be added to your current subscription. This AddOn will be billed for the remaining days of the current subscription, and on the next SwipedOn billing anniversary this will be billed for both SwipedOn and the deliveries AddOn.

I need to add another employee to be notified for Deliveries. Does this additional employee add to my employee count total? 

Yes, adding a new employee to your account for deliveries will be counted as a part of your total employee count in your SwipedOn account. This new employee will appear on the iPad for your visitors to select from if host selection is enabled. 

Is there a discount if I need this on more than one device?

We do not discount our pricing for deliveries as we believe that our AddOns represent excellent value for money for our customers. 

What if I can’t pick up large parcels to scan items on the iPad?

Do not fear! We are in the midsts of working on an Android/iPhone version of our deliveries feature that will allow for more flexibility around scanning parcels. 

Our deliveries AddOn utilises optical character recognition to enable your packages to be scanned instantly. The iPad camera uses OCR to find the recipient and matches this with this name from your employees' list.

OCR stands for Optical Character Recognition and is the world-class technology we’ve implemented that enables packages to be scanned and your employees to be notified instantly.

Can I add multiple General Delivery recipients? 

Yes, you can add as many as you need! Check out our General Deliveries support article that will guide you through how to add to your General Deliveries Recipients list.
*Please note: all those set up as a General Recipient will be notified if this option is selected by a deliveries/courier when delivering the parcel. 

Will employees who are signed out still be notified of their delivery? 

Yes. If ‘Signature required’ is selected, and the employee is signed out, then the General Delivery's contact will be notified along with the employee that is signed out.
If ‘Signature required’ is not selected, then only the signed out employee will receive the notification.

Does the lock employee list (employee privacy mode) work in Deliveries?

No, if you have enabled the option to scan a delivery, the courier/delivery person will have the ability to search employees only when the first three letters of an employee's name loaded into your SwipedOn account is entered.


*Please note: if subscribed to a multi-location Enterprise account, location settings are applicable on this page. Click here to find out more about location settings.