NAS Airport Services | SwipedOn Sign In System Case Study Africa

Location

Nairobi, Kenya

Industry

Transport & Logistics

Employees

1000

Challenges

Wanted to replace hardcover visitor books which had to be stored for compliance reasons
Capturing and retrieving the details of any single visitor was time consuming
Unhygienic/untidy way handling of visitor documents and other paperwork

Results

Visitor documents and paperwork are stored securely
Retrieving visitor data can be done in an instant
Being a scalable system, it can be adopted in phases as the organization's needs evolve

Based in Nairobi, Kenya, NAS Airport Services is an on-site airport catering facility serving domestic and international airlines that fly into and out of Jomo Kenyatta International Airport (JKIA) in Nairobi and Moi International Airport (MIA) in Mombasa.

We caught up with Patrick, ICT Manager at Servair to get his take on the SwipedOn system and why they chose to implement it.

"SwipedOn is a flexible system that can be adapted to any organization with a readily available support team. Being a scalable system, it can be adopted in phases as the organization's needs evolve.”

Patrick
ICT Manager at Servair

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Managing data privacy and automating the sign in process

Could you tell us a little about your previous visitor management process before implementing SwipedOn?

Previously, we used hardcover books to record details of visitors to our premises.

What were the challenges your company faced which drove the need to replace your paper visitor book with a digital solution?

The challenges faced included:

Time taken to capture and retrieve details of any single visitor
Storage of the books to meet compliance requirements
Cost of the stationery used in recording visitor details
Unhygienic/untidy way handling of visitor documents and other paperwork

What were your company’s highest priorities when you were looking for a visitor & employee management solution?

We wanted to improve the efficiency of recording and retrieving visitor records. Data privacy was also a priority and a reduction of the paperwork at the entry point.

Why SwipedOn?

What results did your company achieve by implementing SwipedOn?

An easy way of visitor admission that involves the host. Regular visitor records can be reused for faster admissions and searching for records is faster. The security teams are freed from the recording process and captured data is now securely stored with controlled access.

Which SwipedOn features does Serco find most useful?

Easy visitor sign in
Email notifications
Visitor pre-registration
Visitor photo capture
Customizable design
Custom visitor fields
Remember frequent visitors
Visitor/employee screening questions

Why are these features important for your company?

For efficiency and security, it is important that our organization captures full details of each visitor in an easy but secure way.
Involvement of the host in visitor management is key through instant notifications and approval which creates an auditable trail.
Pre-registration of visitor details makes it faster to admit regular visitors.
The need to have a flexible system that we can customize visitor questions as and when needed.

Managing a hybrid work model

When COVID-19 hit, did SwipedOn help your business remain operational?

Contactless sign in for visitors through a scanned QR code is a plus for the hygiene and safety requirements during Covid-19 times. The ability to tailor the visitor questions made it easy to make covid-19 related visitor interviews.

We know there are some different visitor & employee management solutions on offer - what was the biggest reason your company chose to implement SwipedOn?

The features and flexibility of the system fitted well with requirements of the times (Covid-19) and business needs to digitize our visitor management processes.

Final thoughts

What would you tell other businesses who are considering implementing SwipedOn as their visitor & employee management solution?

It is a flexible system that can be adapted to any organization with a readily available support team. Being a scalable system, it can be adopted in phases as the organization's needs evolve.

We LOVE that SwipedOn planted a tree for us when we signed up!