From a humble beginning operating from a wooden shack, today NAS Airport Services Limited boasts a range of world-class services. Notably, fully integrated inflight catering services, pristine laundry solutions, passenger comfort services, and a fully-fledged corporate catering brand.
The only thing missing was a visitor welcome that matched the world-class processes that the rest of the business had adopted, that was until they rolled out SwipedOn. We caught up with ICT Manager Patrick, to see how SwipedOn has helped their workplace sign in process. Read on to find out more.
Before we implemented SwipedOn, we used a hard-cover book to record the details of visitors to our premises.
There were a few key challenges we faced with our old processes - it took a long time to capture and retrieve details of any single visitor, and we had to store the physical visitor books for a long time to access the records if we needed them.
Having physical records was also an untidy and unhygienic way of handling our visitor records and other paperwork.
Our main concern was improving our efficiencies when it came to recording and retrieving visitor records. We needed something that helped us to reduce manual labor and paperwork.
Data privacy was also an important priority for us, so having everything stored digitally was a top priority.
SwipedOn helped us streamline visitor management by automatically notifying hosts of visitor arrivals.
Regular visitors’ records can be easily reused for faster admissions and searching our historical records is much faster now.
Our security team has been freed up as they are no longer involved in the visitor management process and relevant data is now securely stored with controlled access.
The features and flexibility of the SwipedOn system matched our requirements and the need to digitize our visitor management process.
Easy visitor sign in
Custom visitor fields
Remember frequent visitors
For efficiency and security, it is important that our organization captures the full details of each visitor in an easy flexible manner, so having the option to set and change our questions is very important. Notifying the visitor host with e-mail notifications and approval helps us streamline the process and create an auditable trail.
Preregistration and remembering visitors makes it faster to admit regular visitors, further streamlining the process.
It’s important for us to have a flexible system where we can customize elements like visitor questions as and when needed.
It is now easy to trace records of the times that deliveries arrived from suppliers, the person who made the delivery, and also the employee that collected it.
Being able to sign in visitors contactlessly with QR codes helped us comply with COVID-19 hygiene and safety requirements. The ability to tailor the visitor questions and the ability to approve and deny visitors made it easy to screen people before they entered our premises.
The SwipedOn system helps us to easily comply with numerous security, hygiene and safety standards that are vitally important in our workplace.
SwipedOn is a flexible system that can be adapted to any organization with a readily available support team. Being a scalable system, it can be adopted in phases as the organization’s needs evolve.