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On this page: Contactless Sign In  |  Employees  |  Visitor Management  |  Safety, Security & Compliance  |  Support  |  Resource Booking  |  Plans & Pricing

On this page:

Contactless Sign In
Employees
Visitor Management
Safety, Security & Compliance
Support
SwipedOn Desks Plans & Pricing
Contactless sign in

Contactless sign in is an easy way to automate your visitor management process. It allows visitors to quickly and securely confirm their identity and the purpose of their visit from their personal mobile device, streamlining visitor arrivals and reducing the need for tedious, manual sign ins.

Contactless sign in provides a range of benefits, including faster, more streamlined visitor sign in, improved security, and less chance of contamination from touching the shared surface of a tablet. This can help create a more efficient and secure visitor experience at your workplace.

The information required for contactless sign in will vary depending on the system used and your business needs. Generally, it will include the visitor’s name, contact details, and the purpose of their visit. You may also wish to request additional information, such as a photo, proof of certain documentation, and digital signatures.

The contactless sign in process usually takes less than a minute, depending on the amount of information you request from visitors. This makes it much faster than manual sign in processes, which can take several minutes or more and needs to be completed one at a time. With a contactless sign in, all visitors can be signing in simultaneously on their own devices.

When a visitor or contractor arrives to sign in at your workplace, they have the option to use contactless sign in by scanning the QR code hosted on the home screen of the SwipedOn app, and following the instructions on their mobile device.

Absolutely. We’ve created the contactless feature with all kinds of business needs in mind. If you don’t have an iPad or tablet, you can print out the QR code that you’ll find in the web dashboard and display it anywhere you require people to sign in.

When a visitor arrives, they need to open the camera on their mobile device and scan the printed QR code displayed at your entrance. This prompts them to open their default web browser where they can enter their details in the form and follow the steps to complete the contactless sign in process.

A number of smartphones have built-in QR code scanning capabilities in the camera app, so there's no need to download a separate scanning app.  

Some older Android phones may not have a native QR code reader available and will require an app to scan QR codes. Android QR scanning apps such as Google Lens, QR & Barcode Scanner or QR & Barcode Reader are all free and available via the Google Play store.

We sure do! In fact, we’ve created an app exclusively for your employees to sign in using their smartphone, eliminating the need to sign in using a communal device. 

Employees

Employee sign in systems provide a range of benefits, including improved security, reduced administrative costs, and streamlined processes. Employee sign in systems can also be used to help businesses track and monitor employee attendance.

With SwipedOn, employee sign in only takes a couple of seconds and can be done with the SwipedOn Pocket app or on your iPad/tablet. This makes it much faster and more convenient than manual processes, which can take up to several minutes or more.

Employees can sign in using a QR code or the SwipedOn app for tablets. All they need to do is find their name and profile photo and swipe the toggle next to their name to indicate that they have signed in. Simply swipe the other way to sign out again.

Employees also have the option to sign in as 'Working Remotely' via the SwipedOn iPad, tablet or Pocket app (if the Pocket app has been enabled).

SwipedOn Pocket is the smartphone app for your employees.

Your employees can sign in quickly and easily using their own smartphone, answer employee screening questions and set custom status messages and return times upon signing out.

SwipedOn Pocket offers location-verified employee sign in and employees can manage their notification preferences from within the app.

The SwipedOn Pocket feature needs to be enabled from within the SwipedOn web dashboard by a company admin. See our support article for more information.

Employees can download the SwipedOn Pocket app from the Google Play store if using an Android OS smartphone, and from the Apple App store if using an Apple iPhone.

See our support article for more details.

No, we believe this essential feature should be available for all of our customers, no matter your plan.

Whichever SwipedOn plan you are currently on, your team will be able to use SwipedOn Pocket.

SwipedOn offers verified on site sign in for employees using the SwipedOn Pocket app. Employees using the app to sign in will be prompted to sign in when they are within a predetermined radius of the iPad or tablet that is running SwipedOn. The sign in will then be shown as 'verified' in the SwipedOn web dashboard.

To activate the SwipedOn location verification, employees need to 'allow'  SwipedOn Pocket to use their location. (Available on Business and Enterprise plans only).

Yes, SwipedOn Pocket supports location-verified employee sign in via static (printed) QR codes, eliminating the need for any hardware.

Signing in via these QR codes can be made compulsory for employees using the SwipedOn Pocket app. When enabled, employees will be prompted to scan the QR code in order to sign in to that location via the Pocket app. The sign in will then be shown as 'verified' in the SwipedOn web dashboard. (Available on Business and Enterprise plans only).

See our support article on using QR codes with SwipedOn Pocket for more info. 

Employees simply scan the QR displayed at your location entrance via SwipedOn Pocket, phone camera, or a QR scanning app. The SwipedOn Pocket app will verify the QR code and match it to the correct location instantly.

Employees can leave a custom out-message for visitors which indicates when they will be back and instructions for their visitor. For example, if an employee is expecting a guest but has a coffee meeting directly beforehand, they can leave a custom out-message along the lines of ‘I’m in a meeting off-site, I’ll be with you as soon as possible’.

Yes, absolutely! Admin staff can see this information in the SwipedOn web dashboard and it can also be viewed on your device. Just make sure ‘Employee In/Out’ is enabled in the dashboard.

Customers on our Business and Enterprise plans also have the option to show a live display of employee in out status on an external display (like a TV screen) so everyone has total visibility.

Visitor management

A visitor management system (VMS) is a digital tool designed to help you keep track of visitors entering and exiting your facility. A visitor management system incorporates visitor management software with a variety of devices including the iOS iPad, smartphones and ID badge printers to create an automated and secure sign-in process for both visitors and employees.

While visitor management has been predominantly handled via manual processes in the past - including a paper visitor book - a visitor management system enables you to manage the entire process from one central place.

Visitor management software is a cloud-based app that facilitates the sign in process for businesses, offices, schools, warehouses and just about any building or facility in the world which requires guests to sign in and out securely. The software ensures that all data entered is stored safely and securely in the cloud. Learn more in our detailed guide to visitor management.

Visitor management means having a full, holistic view of the people who are visiting or employed in your facility. It's the process of welcoming someone into your office space or facility and managing their visit from start to finish; including quickly and efficiently notifying their host (i.e. the employee who is expecting their visit) and offering a professional and fast method to sign in (i.e. not the slow and outdated process of using a paper visitor book).

The front desk, or reception area, can often be one of the busiest places in your business, with staff, visitors, deliveries and contractors coming and going. It’s difficult keeping track of all those movements and the time it takes for a visitor to sign your paper logbook and other legal paperwork is enough to put a damper on those great first impressions you are striving for. The paper visitor book has long been the way to manage this process, but with a lack of data privacy compliance and inability to connect within the technology age we live in, the paper visitor book is now replaced with a smart visitor management software that allows you to:

5 key reasons it’s important for visitors to sign in when visiting your organization: 

  1. Protect your business and keep employees safe
  2. Aid contact tracing in your workplace 
  3. Meet regulatory compliance
  4. Know exactly who is in your building during emergencies
  5. Enhance on-site security

Visitors can sign in on an iPad or Android tablet.

Alternatively, visitors can securely sign in touch free by scanning a QR code with their smartphone device. This will prompt them to open the sign in form on their default web browser where they can enter their details and complete the contactless sign in process.

Visitor Fields are the pieces of information you wish to capture when a Visitor signs in.

‘Visitor Field One’ (Full Name) is a required, uneditable field that we need in order to accurately save each visitor onto the SwipedOn database.

‘Visitor Field Two’ (Company Name by default) is editable and can be hidden if only the full name should appear.

You can easily customize the visitor fields to suit the needs of your business.

You can choose to capture additional information from your visitors by adding new custom fields.

Once added, you can reorder by dragging and dropping them into place. However, the first field cannot be re-ordered or deleted.

Yes, the SwipedOn Visitor Preboarding AddOn means you can send your visitors important information and questionnaires in advance to ensure guests are well-informed and inducted when they arrive.

This can be sent ahead of time or completed on arrival. Upon completion, records are securely stored for future reference. Visitors who have already completed this will skip this part of the sign in flow, and anyone who hasn’t will be required to do so before entering your premises.

Yes, absolutely! You’ll need to use a compatible printer and labels. SwipedOn is compatible with 4 Brother label printer models. For best results, we recommend the Brother QL-820NWB.

Connecting your hardware is straightforward, you can find an easy step-by-step article to assist you here on our help centre: How to connect the iPad and printer.

If the printer says it’s unavailable or it’s prompting you to troubleshoot, we have another great article on our help centre which will get everything up and running smoothly for you: Troubleshooting printers, printer unavailable

Plans & Pricing

Yes! SwipedOn is extremely flexible and can be easily customized to suit your needs. We have pricing plans for small businesses right up to enterprise level companies. Find out more about our plans and pricing.

There sure is, you can try SwipedOn risk free and completely free for 14-days, we don’t require any credit card details for you to get started. If you’re interested, get started today.

We define a location as anywhere you require a separate iPad, tablet, or QR code to monitor visitor and employee activity. For example, if you wanted to monitor activity from two different entrance points at one physical location, we suggest creating these as their own locations. 

You can choose the annual subscription that best suits you depending on your business’ needs. Our plans don’t have a minimum term.

You can choose a monthly subscription or an annual subscription depending on your business needs. Our plans don’t have a minimum term.

The best way to pay for SwipedOn is online from within your account. We’ve partnered with Stripe payments to deliver secure (PCI DSS) payment processing. You can do this using a credit or debit card.

Yes we do! Book a demo or submit an enquiry and find out more about how we can help you get started with a volume discount for your workplace.

Safety, Security & Compliance

It’s important to be aware of specific safety and health regulations relevant to your business, and that employees are adequately trained and informed. This can include measures such as providing employees with the necessary protective equipment, and implementing safety policies and procedures - for example, ensuring everyone has signed in so you know who is where in an emergency.

Measures like installing security cameras and motion sensors, using access control systems, and regularly conducting security checks can all help protect your workplace. Additionally, it’s important to ensure that any sensitive information is stored securely and that your employees are aware of the importance of protecting confidential data.

The SwipedOn workplace sign in system allows you to easily perform emergency roll calls.

With an up-to-date record of who has signed into the building on any given day, you can easily identify which visitors and employees you need to account for.

To enter evacuation mode, you can triple-tap the "SwipedOn" logo in the top left-hand corner of your welcome screen and select 'evacuation'. Alternatively, you can conduct evacuations from the SwipedOn web dashboard OR give the iPad/tablet a decent shake. 

Because this feature works offline, you can remove your device from the stand and take it with you to the designated meeting point to conduct roll calls with accurate information about who is on your premises at any given time.

Enter evacuation mode on the SwipedOn system as per the above instructions. You’ll be presented with your "in" view - this is everyone (visitors and employees) who are signed in.

The view can be filtered to only show 'Visitors' or 'Employees' by tapping on those tabs. The 'Employees' view provides more filters such as 'In', 'Remote' and 'Out' to ensure everyone is accounted for.  

Yes. All data is securely stored in the cloud meaning that visitor information remains private. For more information on how to ensure you’re compliant with GDPR, you can refer to our page on  GDPR-Compliance

Our servers are located in the AWS region selected by a customer when an account is created. These regions can be one of the United States of America (Ohio); Great Britain (London); Singapore; Australia (Sydney); Canada; or EU (Frankfurt).

Your data is securely encrypted, both ‘in transit’ to AWS servers, and ‘at rest’ on those servers. Your data always belongs to you, and you are free to request removal of your data from these servers at any time.

Visitor and employee records can easily be anonymized via the web dashboard. Anonymizing individual person records ensures that you retain data about visits taking place, but the personal information of those people involved in those visits can be completely removed.

This will depend on privacy laws in your jurisdiction. We recommend customers familiarise themselves with their local laws to ensure they remain compliant.

Support

We have a huge range of support options available - an online support center, 24/5 live chat as well as dedicated Account Managers and Customer Success representatives available. Depending on the type of support needed, we’ve got an option to suit.

We know your time is valuable, and we pride ourselves on our speedy response time, reach out to our team via live chat and you can expect a response in less than two minutes (from a real person!).

For urgent issues, we recommend contacting us via live chat, for less urgent queries you can reach out to support@swipedon.com or your Account Manager via email.

You can get started with SwipedOn with just an internet connection, a compatible web browser, and the latest version of the software. We have designed SwipedOn to be as easy to use as possible so anyone at your workplace can set it up and use it.

First, you’ll need to download the SwipedOn app from the Apple App OR Google Play store. Then just follow the steps in your web dashboard which guide you through the process.

For more information, see our help article: Getting Started with SwipedOn

Yes. You can customize the background image on the screen and the accent colours to match your brand colours.

For more top tips on branding and design, you can see our blog post by our UX & UI Designer, Scott: How to Make a Good First Impression Through Branding & Design

Navigate to the Branding & Design tab on the SwipedOn web dashboard. Here you can customize the background on your welcome screen along with the accent color to suit your branding.

Resource Booking

All SwipedOn plans include resources to get you started. After you use these, you can buy more more a small monthly price. Find out more about plans and pricing. 

SwipedOn space management software can't be purchased as a standalone product. It is part of the SwipedOn workplace sign in system software.

Visitors cannot currently make bookings, only Employees and Admin staff can make bookings. 

Yes! You can try our space management software as well as our visitor and employee management system as part of our 14 day free trial.

Employees need the SwipedOn Pocket App downloaded to be able to book the workplace resources you set up. Admin staff can use the SwipedOn Web Dashboard to make and edit bookings on behalf of employees.

Yes! SwipedOn is totally flexible and suitable for businesses of any size - whether you just have a few desks to manage or a whole building of resources, we can help!