Silks Audit Chartered Accountants was first founded in 1904 in Whanganui, New Zealand, and they have grown from humble beginnings to one of the largest audit teams in the central North Island going through a number of changes over the years.
Silks Audit has been a SwipedOn customer since 2017 and recently, we caught up with partner and director Talia to find out how they use the system to help run their office without the need for a receptionist, and the other transformations they have seen since implementing the solution.
As we have no receptionist at our office, we were looking for a system that was intuitive and easy to use for visitors without help. We needed something that would quickly alert the host that a visitor had arrived and also keep a digital record of who has been in the building (this was especially important for contact tracing requirements).
An added bonus would be that we could use the same system to manage our employee movements.
Our reception area is unmanned, so a system that was app-based, fully online, and very simple to use (for both visitors and staff) were our highest priorities. We were looking for something that any team member could access from anywhere to get the information they needed.
The biggest factor for us was a system that was intuitive for all employees and visitors to use.
We chose SwipedOn because it was easy to log in, adjust and customize to suit our brand.
Easy visitor sign in
Before we adopted the SwipedOn System we relied on a bell in reception to notify us that a visitor was there. Then whoever was there first would have to go and find the person the visitor was there to see. It was a very manual and time-consuming process.
Now visitors can easily sign themselves in on the iPad and wait in the reception area, the correct host is automatically notified when they arrive and as a bonus, we have a digital record of who has been in our building and when, which enables us to carry out contact tracing if needed.
The thing we found most helpful during the early days of the pandemic was being able to offer a fully contactless method for visitors to sign in.
It helped us to reassure visitors & employees that their safety was a priority for us.
The user interface is great and having the option to sign in from your device or the iPad is super helpful.
Having the ability to know who is on your premises at any time, along with photo evidence of who signed in and the reporting tools to track movements have made our processes a lot smoother especially as we don’t have any reception staff.
Knowing that all the information is stored confidentially and can be anonymized is a relief too.
Thanks for that Talia, we love to catch up with our customers to hear how SwipedOn has helped them!
SwipedOn is the perfect option to streamline and simplify your reception desk processes. Book a demo or start a free trial today to discover for yourself.