Join SwipedOn now to help us change the world, one visitor book at a time. Our visitor management platform sits in thousands of receptions worldwide and we’re growing this number at a rapid pace. We are looking for a highly motivated, customer-focused self-starter to join our Customer Success team in Tauranga. We are part of SmartSpace Software PLC.
Our Culture and Company
SwipedOn is an established and successful SaaS business based in Tauranga with offices in New Zealand, the US, and the UK. We are an exciting company with a truly global customer base and footprint. SwipedOn prides itself on being a great place to work. We are a fun and friendly team who love to collaborate and be creative. We care about the environment and act as a responsible corporate (we plant a new native tree for every new customer we sign up). We believe in working hard, delivering results and the satisfaction of a job well done, but we also value quality of life.
Our visitor management platform sits in thousands of receptions worldwide providing contactless sign in, and we’re continuing to grow this number at a rapid pace. As we increase our focus on customer success even further, we are looking for an outstanding customer success representative, who truly understands our customers’ needs, and puts the success of our customers at the forefront of everything they do.
Customer Success Representative role
In this exciting role you will be responsible for the successful use of our product across our entire customer base. With a key focus on increasing adoption and reducing churn, you will help assist all stages of the customer lifecycle from new customer onboarding right through to promoting advocacy and referrals. With the ultimate aim to improve customer lifetime value, a customer centric mindset focused on driving long-term relationships is key.
Being a proactive self-starter, you’ll help identify key areas of expansion and proactive strategies to increase revenues and reduce churn. You’ll work in tandem with our Account Executives to continue growing our customer base, ensuring our business remains healthy and customers remain happy.
You will also be expected to know the product inside and out in order to onboard, train and implement the software successfully with a range of customer profiles, sizes and segments. You will also be expected to provide help with customer support, ensuring our customers receive a world-class experience and are well-educated on using the software to a high standard.
To Be successful in this role you must have….
We're looking for a person who is…
Hours & place of work
Full time role, generally between the hours of 8:00 AM to 5:00 PM Monday - Friday, but some flexibility may be required. This role is based in our Tauranga office.
If you are interested in applying for the above position please forward your application to Saskia van Zijp/Nicole Brooky, with a cover letter attached, stating why you believe you’d be a valuable addition to the SwipedOn team.
Email address : firstname.lastname@example.org
All applicants must have the legal right to work in NZ.
Please note that applications without a cover letter will not be considered.
No recruiters please.