Join SwipedOn now to help us change the world, one visitor book at a time. Our visitor management platform sits in thousands of receptions worldwide and we’re growing this number at a rapid pace. We are looking for a highly motivated, customer-focused self-starter to join our Customer Success team in Austin, Texas. We are part of SmartSpace Software PLC.
Our Culture and Company
SwipedOn is an established and successful SaaS business based in New Zealand with offices in the US, UK and New Zealand. We are an exciting company with a truly global customer base and footprint. SwipedOn prides itself on being a great place to work. We are a fun and friendly team who love to collaborate and be creative. We care about the environment and act as a responsible corporate (we plant a new native tree for every new customer we sign up). We believe in working hard, delivering results and the satisfaction of a job well done, but we also value quality of life.
Customer Success Account Associate role
In this exciting role you will be responsible for the successful use of our product across our entire customer base. With a key focus on increasing adoption and reducing churn, you will help assist all stages of the customer lifecycle from new customer onboarding right through to promoting advocacy and referrals. With the ultimate aim to improve customer lifetime value, a customer centric mindset focused on driving long-term relationships is key.
Being a proactive self-starter, you’ll help identify key areas of expansion and proactive strategies to increase revenues and reduce churn. You’ll work in tandem with our Account Associates to continue growing our customer base, ensuring our business remains healthy and customers remain happy.
You will also be expected to know the product inside and out in order to onboard, train and implement the software successfully with a range of customer profiles, sizes and segments. You will also be expected to provide help with customer support, ensuring our customers receive a world-class experience and are well-educated on using the software to a high standard.
To Be successful in this role you must have….
We're looking for a person who is…
Hours & place of work
Full time role, between the hours of 8:00 AM to 5:00 PM Monday - Friday. Your schedule is subject to change based on business needs and may occasionally require you to work weekends, holidays, and occasional overtime.
When local circumstances allow, you will be based in our office located in Austin.
If you are interested in applying for the above position please forward your application to Saskia van Zijp/Nicole Brooky, with a cover letter attached, stating why you believe you’d be a valuable addition to the SwipedOn team.
Email address : email@example.com
SwipedOn is proud to be an equal opportunity employer.