Prior to using SwipedOn the organization was using a paper logbook for visitors to sign in. The main challenge they faced was knowing who was in the building for health and safety purposes - including for contact tracing should the need arise - and an easy way to contact staff when visitors arrive. The paper visitor book just didn’t suffice for these requirements.
When searching for a digital solution, their highest priority was that the system would be easy to use for both visitors and staff. Being in the healthcare sector, the staff would need to be able to sign in easily so they can get to work swiftly taking care of patients. And creating a stress-free process for young and old visitors alike meant the system would need to be straightforward to use.
The main reason for the team at Hospice West Auckland to choose SwipedOn was that the system proved easy to use when they took the 14-day free trial. They noted that the “quick and very friendly responses from SwipedOn technical support team were impressive.” SwipedOn offers world-class customer support with an average response time of 1 minute 22 seconds.
The three key features most beneficial for this healthcare organization are:
1) Easy visitor sign in - both tech savvy and non-tech savvy visitors are able to use the system with ease to sign in - and out of - the premises.
2) SMS notifications - staff are immediately notified via SMS text message when a visitor has arrived. This cuts out any delays and staff can be attentive to visitors immediately.
3) Employee in out - the SwipedOn Pocket app is a companion app built specifically for employees to offer a touch free sign in solution. Both visitors and staff are accounted for in one central system and employees can also be screened via yes/no questions every time they enter the premises.
As a healthcare facility, it simply wasn’t possible for Hospice West Auckland to shut its doors during the COVID-19 pandemic. With SwipedOn, they were able to protect the gateway to the premises and have found contactless sign in, visitor screening, visitor approval alerts and SwipedOn Pocket invaluable for safely remaining operational during and after the pandemic.
After implementing the SwipedOn visitor management system, the team at Hospice West Auckland have seen a number of results. The sign in process has been totally transformed and is now far more efficient. Most notably, the ability for staff to sign in using the iPad (pre-Covid) and SwipedOn Pocket app (since Covid hit).
SwipedOn has proved an essential solution for screening visitors and employees prior to entering the premises. This process became mandatory during COVID-19 when ensuring the virus did not enter the healthcare facility was more important than ever. This feature in particular was extremely useful during COVID-19 and SwipedOn acted as a prevention tool as well as a tracking tool for health and safety procedures.